Lack of Competition
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Google owns the vast majority of the web search market. When a single company dominates any market it often results in:
An Inferior Product - Since competition is not constantly spurring innovation it is easy for products/services to stagnate.
Even if a company is pushing forward with innovation the lack of competitors using innovative methods to improve search may result in a myopic focus on micro gains within existing technologies.
Inferior Customer Service - Since there is no alternative, customers are forced to work with the company on it's terms.
Gilad Edelman. . wired, 12/18/2020.
. DOJ, 10/20/20.
Includes link to download entire complaint that has been filed by DOJ.